Shipping Policy
For international orders you can pay with Paypal. The products are priced in Brazilian Reais and once you pay, Paypal will give you the currency exchange rate of the day.
If you prefer to do an international bank transfer, please send us an email shop@ecow.com.br so we can provide you with our bank information.
You order should be ready up to 3 working days once the payment is confirmmed. We will ship your order through the brazilian post office, Fedex or DHL. If you have any other preference for shipping, please contact us so we can see other possibilities. Normally shipping to countries other than Brazil take from 14 to 25 days, but we cannot guarantee any delivery estimate since shipping abroad is related not only to shipping companies, but also to how long the customs services take in each country.
We are not responsible for any extra fees you government may charge you for your order. Please check if your country has any policy for importing goods from abroad before ordering.
If you would like to exchange or give your piece back it is possible.
Since we are a brazilian company and our headquarters are located in Brazil, if you purchase on our website and decide to exchange or get your money back, we have to comply with the brazilian laws and guidelines of commerce. In order to exchange or give back your piece, you have to ship us back the piece on the original box (this cost is yours) up to 7 days after receiving your package. Once we receive the piece, we will check if there are any sigs of it being used or any flaws and ship you the other piece of your choice (this cost is ours). If there is any diferrence in value, we can send you a payment order via Paypal.
In order to solve any other question we are more than happy to help.
Contact us!